Refund policy

At HeatOnGo, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, in its original condition, and in original packaging
• Proof of purchase (order number or receipt) is required

Items that are damaged due to misuse, normal wear and tear, or improper handling may not be eligible for return.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing time may take 5–10 business days, depending on your payment provider

Non-Refundable Items

• Gift cards
• Items marked as final sale

Return Shipping

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective
• Original shipping fees (if applicable) are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will gladly arrange a replacement or refund.

Contact us at: support@heatongo.site